We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Leave a Review
The rug to tver came in 25 days. Fully corresponds to the description. Has a smell, i hope to fade. Bright, beautiful. Mood raises. Lace included.
Great mat.
The packaging is a little torn, thanks to the russian post, but the rug itself was not damaged. Before tula 3 weeks, my wife liked, the store thanks!
coooll
Mats are excellent! I ordered 2 pieces, everything suits. At us in the shops of kaliningrad such on 6000₽ are sold)
Very beautiful and quality to all recommend
The mat is good, corresponds to the photo. It took a month to vladivostok.
Perfect
The mat is cool, as in the description. but something was with delivery: after 3 days the parcel came to russia and left back. in china was 2 weeks, another week in yekaterinburg and finally reached. or the store did not finish the address or now such orders at the post office, t. k. and the second package is also hovering around the countries... well, the seller's gratitude!
Excellent mat))) straight suede, complete with special ropes for fastening
great quality,thanx
Thank you very much! The mat corresponds to the description.
Great mat. Thank you to the store. The goods are completely identical. Delivery month.
Mat умопомрачительный! Soft, comfortable and beautiful. Delivered in a couple of days.
Perfect! Beautiful mat, nice colors and fabric :) ! Totally recommend. I am looking forward today yoga class :)
The store is clever!! Accidentally ordered from another, mixed up, because this already took, so there was a deception of what came out, the money was taken and then wrote that there is no, the other will take?? Unpleasant. And this seller is super. Sent in a flash, thank you!